Shipping Policy

1. Order Processing Time

All orders will be processed within 1–2 business days.

Orders placed on Friday afternoons, weekends, or public holidays will be processed on the next business day.

If there is a delay due to inventory status or other factors, our customer service team will notify you via email.

2. Shipping Time and Methods

Domestic (U.S. Mainland – 48 States)
  - Standard shipping: Approximately 5–7 business days.
  - Expedited shipping (if available): Refer to the estimated delivery time shown at checkout.

International Shipping
  - Delivery time varies depending on the destination country, region, and logistics conditions, typically around 7–21 business days.
  - Customs clearance may cause additional delays.

3. Shipping Costs

Standard Shipping: Shipping fees are automatically calculated at checkout based on the delivery address.

Free Shipping Promotions: If available, free shipping offers will be announced on our official site and displayed at checkout.

International Orders: Import duties, taxes, or other fees may apply and are the responsibility of the recipient.

4. Shipping Restrictions

Currently, we do not ship to:
- P.O. Boxes
- APO/FPO military addresses
-Remote islands or restricted regions

If you are unsure whether your address is within our service area, please contact us at https://www.moaiplay.com/contact.

5. Order Tracking

Once your order is shipped, you will receive an email containing your tracking number.
You can use this tracking number to monitor your shipment status through the logistics provider’s website.

6. Shipping Delays and Risks

MOAIPLAY is not responsible for delays caused by natural disasters, transportation issues, customs inspections, or other force majeure events, but we will assist by providing logistics updates and support where possible.

If your package is lost or damaged during transit, please contact us within 7 days of receiving your shipping notification so we can assist with further action.

7. Customer Support

For any questions regarding the shipping process, please reach out to us via Contact Us  support team will assist you during business hours.